Shipping & Returns

Return + Exchange Policy

If any purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 30 days of receipt for a full merchandise exchange or store credit. A 20% or $5.00 re-stocking fee (whichever is greater) will be applied. All Shipping is non-refundable (unless due to damage).

Please do not place a new order for the item(s) you would like in exchange. If you place a new order, your credit card will be charged for that order and you will be issued a store credit for your returned merchandise. Store credits are valid for one year from the issue date and can be used for website purchases. We 100% guarantee your satisfaction.

We encourage you to measure your pet as accurately as possible.

Please email or phone us before you send the merchandise back to us. Any packages we receive without prior warning will not be eligible for a refund or exchange.

On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.

Please note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 30 days, has been used, or is not in its original new condition.

Delivery and Charges

We do our best to ship all orders as quickly as possible. Orders often ship within 2 business days and our average delivery time is 5 - 7 days depending on the shipping destination for in-stock, non-serviced items, however orders may take up to 14 days for delivery. For an additional charge, many items may be shipped via expedited. Please contact customer service for expedited shipping options and charges.

In order to offer our wide selection of merchandise, many of our items are shipped from a number of different sources, and items are often shipped in a number of separate packages via Federal Express, UPS and/or the US Postal Service. Many of our items are hand-finished per order and may take the full 14 days for delivery.

Orders are normally shipped via Federal Express or the US Postal Service (to PO Boxes. We ask that our customers please provide shipping addresses that can accept Fed Ex and UPS shipments.

We strive to process and ship all orders as promptly as possible. If your order has not yet entered the shipping process, you may cancel or revise your order within 12 hours after your order has been placed. Please email your cancellation request or order change to out customer service. Be sure to include your name and order number.

We encourage you to measure your pet as accurately as possible and carefully proofread your order confirmation for any errors or typos. Sorry, but we cannot be responsible for the shipping costs for any cancelled orders.

Non-Deliverable, Refused + Unclaimed Orders

If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided. If no response is received, the customer will be charged with the appropriate shipping charges and a 20% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages will require an additional re-shipping charge.

Stock Availability

If an item is temporarily out of stock, we will contact you immediately and inform you of the expected delivery date. Back ordered items are shipped as soon as available

Prices & Tax

All prices are subject to change without notice.